User Agreement – Santoriini Resort, Lucknow
1. Acceptance of Terms

By booking or using the services of Santoriini Resort, Lucknow (hereinafter referred to as "the Resort"), the user (hereinafter referred to as "Guest") agrees to abide by the terms and conditions set forth in this User Agreement.

2. Booking & Payment
  • All bookings are subject to availability.
  • Advance payment (partial or full) is required to confirm reservations.
  • Accepted payment methods: UPI, Net Banking, Credit/Debit Cards, or Cash.
  • Prices are subject to change without prior notice; confirmed bookings will not be affected.
3. Check-In/Check-Out Policy
  • Check-in time: 12:00 PM | Check-out time: 11:00 AM
  • Early check-in or late check-out is subject to availability and may incur additional charges.
4. Cancellation & Refund Policy
  • Free cancellation up to 7 days before the check-in date.
  • Cancellations made within 7 days of check-in are subject to a cancellation fee.
  • No refunds for no-shows or early check-outs.
5. Guest Conduct
  • Guests are expected to maintain decorum and behave respectfully toward staff and other guests.
  • Illegal activities, loud noise, and property damage are strictly prohibited.
  • The Resort reserves the right to evict guests without refund in case of misconduct or violation of rules.
6. Liability
  • The Resort is not responsible for loss or damage of guests’ personal belongings.
  • Use of swimming pools, banquet halls, or other amenities is at the guest’s own risk.
  • Guests are responsible for any damage caused to resort property and will be charged accordingly.
7. Banquets & Events
  • All event bookings (weddings, parties, conferences, etc.) require a separate agreement.
  • Noise limits and event timings must adhere to local regulations.
8. Children & Extra Guests
  • Children below 5 years can stay free with parents (without extra bed).
  • Additional guests beyond room capacity must be declared at booking and may be charged extra.
9. Pets
  • Pets are not allowed unless explicitly permitted in writing by resort management.
10. Privacy Policy
  • Guest data collected during booking will be used only for operational purposes and not shared with third parties without consent.
11. Force Majeure
  • The Resort shall not be held liable for cancellations or service disruptions caused by circumstances beyond its control (e.g., natural disasters, government restrictions, etc.).
12. Governing Law
  • This agreement is governed by the laws of India and subject to the jurisdiction of the courts in Lucknow, Uttar Pradesh.
Contact for Support

📞 +91-9695875556
🌐 www.santoriiniresort.com